Can you tell me if you unsubscribed them directly from Mailchimp or from a sent campaign? I'm hoping to identify if there was something unique to help me replicate what you found. When I did testing on my end, the expected behavior is what occurred. As you mentioned, we would expect the record to be removed for each Target List they unsubscribed from (without the email being marked as opted out). I wasn't able to replicate this scenario. Do you if this was indeed a bug and has been fixed with the new version.Īlso when a contact unsubscribes through the unsubscribe link, will the contact get added on to the existing list or new list if synced from SugarCRM? Mailchimp cleans the contact on the hard or soft bounce since the email id was valid and active there was no reason for Mailchimp to clean the contact. Hence it was strange for our CRM user to find out that the email was invalid. Similarly, the contact which has the email turned invalid had unsubscribed from our marketing communication but was very much in touch through email with our Sales and Support.
Most of the times the contacts opt-out of promotional/marketing communication but would like to get product updates. I have sent the log files to the fanaticlabs email.Ĭurrently, We only provide one option to the contacts to unsubscribe and don't really have communication preferences set-up.
#Mailchimp audience cleaned update#
I understand that GlobalOptout setting of 2 will not update the email address hence the email won't be opted out in the CRM but I was expecting the contact to be removed from the target list. But when I unsubscribed from the other list, the contact wasn't removed from the corresponding list. I unsubscribed from one list, the sync automatically removed the contact from that list. I tested by unsubscribing a contact in Mailchimp as an admin. Please let me know if you have any questions or if you want to hop on a call to chat this through a bit further.
You can see how that option might be displayed within the footer of your campaign here: With this option, the subscriber could unsubscribe from all emails, or they could simply update their preferences to indicate which types of campaigns they would be interested in receiving.
Here's an example of how that would look: You could then create Mailchimp Groups to determine the types of campaigns a contact should be receiving. In this scenario, we usually recommend that you have one Master SugarChimp List within Sugar and Mailchimp. It sounds like you may have multiple audiences that share some contacts and when a contact unsubscribes from one type of email, that doesn't necessarily mean you want them to be unsubscribed from all. (You can see more about this setting and other options you have here: ) This setting would suggest that perhaps the record was marked as Invalid within Sugar, or was marked cleaned within Mailchimp prior to this setting being updated. Only when a record is cleaned in Mailchimp would that sync to Sugar as a cleaned record.Īccording to the screenshot you sent, the globaloptout setting is currently set to 2, which means that currently when someone unsubscribes in Mailchimp, that data is not synced to Sugar. My apologies, I intended to say that unsubscribing in Mailchimp should cause the record to be marked as opted out in Sugar. ('get',('SugarChimp/setting/logger/debug'),) Switch to the Console tab, and then paste: Right-click anywhere on the page and select Inspect.From within Sugar Admin, navigate to the Health Status page.I haven't been able to replicate this issue on my end- are you able to replicate this issue with another record? If so, it might make sense to grab some debug logs so we can take a closer look. Can you confirm the email was valid in Sugar prior to marking it as unsubscribed in Mailchimp? I had noticed that the record is marked Cleaned in another audience. Unsubscribing in Mailchimp should cause the record to be marked as Invalid within Sugar.
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